Privacy Policy
Cresta Health ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit crestahealth.com or interact with our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number submitted via our reservation form
- Payment method details (processed and stored securely by Stripe — we do not store card numbers)
- Your stated healthcare preferences and interests
- Communications you send us
We also automatically collect certain information when you visit our site, including IP address, browser type, pages viewed, and time spent on pages — via cookies and analytics tools (Google Analytics, Facebook Pixel).
2. How We Use Your Information
We use the information we collect to:
- Reserve your founding membership and contact you about your spot
- Process payment authorizations through Stripe (card-on-file, not immediate charges)
- Send you updates about Cresta Health's launch and membership details
- Respond to your inquiries
- Improve our website and marketing via aggregated analytics
- Comply with legal obligations
3. Payment Information & Stripe
All payment information is collected and processed by Stripe, Inc., our third-party payment processor. We use Stripe's SetupIntent functionality to save your payment method for future use — this is a card authorization, not an immediate charge. Your card will only be charged when Cresta Health officially launches, and only after we notify you in advance. We do not store your full card number, CVV, or expiration date on our servers.
4. Cookies & Tracking Technologies
We use the following tracking tools to understand how visitors interact with our site and to measure the effectiveness of our advertising:
- Google Analytics (GA4): Collects anonymized usage data to help us improve the site. You can opt out via Google's opt-out browser add-on.
- Meta (Facebook) Pixel: Allows us to measure conversions from Facebook and Instagram ads and build custom audiences. You can manage your preferences at facebook.com/privacy.
You can disable cookies in your browser settings at any time, though some site features may not function as intended.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Stripe — for payment processing and card storage
- Google — for analytics (anonymized)
- Meta — for advertising measurement (anonymized)
- Service providers who assist our operations under confidentiality agreements
- Legal authorities if required by applicable law
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you cancel your reservation, we will delete your card authorization with Stripe promptly and retain only the minimum data required for legal and accounting purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, withdraw consent, and object to certain processing. To exercise any of these rights, contact us at hello@crestahealth.com.
8. Data Security
We implement industry-standard security measures to protect your information. All data transmission is encrypted via SSL/TLS. Payment data is handled exclusively by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security certification.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Cresta Health
Panama City, Panamá
hello@crestahealth.com